In my last post, I talked about the importance of diversity when building agile teams. But diversity in and of itself, won’t get the job done. In fact, in many ways’ inclusion is the activation counterpart of diversity. So, I wanted to explore inclusion a bit more in our agile contexts.

All voices matter!

As many of you know, I’m in the middle of a coaching certification program called ORSC (Organization Relationship Systems Coaching). In ORSC they teach about Meta-Skills, which are essentially an aspect of your mindset in how you enter systems (organizations, groups, teams).

One of the meta-skills is something called Deep Democracy. In simple terms, it means that all voices matter, and all voices need to / deserve to be heard. And as an ORSC coach, one of my prime directives is to facilitate so that all of the voices come out of the system.

And you might think this only relates to people who are present. But it doesn’t.

For example, we’re having a team meeting about making a decision about a feature’s dynamics. And Sue is out sick. We might want to ask the team, what do you think Sue’s reaction to this would be? We might also ask the team, what do you think the customer’s reaction to this feature will be? In this example, we’re going so far as to try and be inclusive of the “missing voices” in the system.