Congruence
Heidi Araya recently published an article entitled Dear Executive: Incongruence Comes with a Cost.
Here are two snippets from the beginning of the article—
Another example of incongruence would be that management tells teams to work in a specific way (“agile” for example), but do not model this themselves. For example, teams must be transparent and report their metrics upwards, but leadership is not transparent with their decisions or metrics. A common one is managers saying they want people to “work more as a team,” but promoting individual metrics for productivity instead or assigning individuals to projects.
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